Privacy and Cookies Policy

BigBox Group Ltd, with corporate address at 13 Huddersfield Road, S70 2LW, Barnsley (United Kingdom), (referred to as "BigBox" or "we", "our", or "us"), is committed to respecting the privacy of individuals.

BigBox owns and operates the site www.bigboxagency.com ("Web"), and the App BigBox Agency ("App").

This Privacy Policy ("Policy"), together with our Terms and Conditions ("Terms") and any other documents referred to in it, sets out the basis on which BigBox processes personal data. Please read the following carefully to understand our views and practices regarding how we handle personal data.

For the purposes of applicable data protection law (in particular, the UK Data Protection 2018) the entity referred to above is the "data controller" of your personal data.

Personal Data We Collect

We may collect and process the following personal data:

Information you give us: You may give us information about you when you complete a form on our site or on our app, or by corresponding with us by phone, e-mail or other electronic means, or in writing. This includes information you provide when you make enquiries, purchase our services, or submit information or content to our site or our app – including your name, address, email address, phone number, and payment data (including credit/debit card numbers).

Information about other people: If you provide information to us about any person other than yourself, such as your relatives, next of kin, your advisers or your suppliers, you must ensure that they understand how their information will be used and that they have given their permission for you to disclose it to us and for you to allow us, and our outsourced service providers, to use it.

General Use and Legal Basis

We use your personal data:

To fulfil a contract, or take steps linked to a contract, with you or your organisation. This includes (i) registering you as a client of BigBox; (ii) providing and administering marketing services as instructed by you or your organization, and (iii) processing payments.
To communicate with you, where this is necessary for purposes which are in our legitimate interests;
To send you newsletters and other promotional materials related to our services and for other marketing purposes, where you give us consent; and
For purposes which are required by law, such as responding to requests by government or law enforcement authorities conducting an investigation.

Disclosure of Your Personal Data

We may disclose your personal data to third parties:

If we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
If BigBox, its business, or its assets are acquired by a third party, in which case personal data held by it about its users, suppliers, or customers will be one of the transferred assets;
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or if we reasonably consider this necessary; or to protect the rights, property, or safety of BigBox, our users, our customers, or others; and
For the purposes of crime prevention and fraud protection.

Marketing Communications

We may contact you by email with information about products and services (such as newsletters) that might be of interest to you. We will only contact you when you have; given your consent to receive this kind of information.

You can unsubscribe from this at any time by clicking on the link provided in the relevant email or by emailing us using the contact details provided below.

Where We Store Your Personal Data and How We Protect It

We take reasonable steps to protect your personal data from loss or destruction.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our site or our app; any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.

Your Rights

You have various rights with respect to our use of your personal data:

Access: You have the right to request a copy of the personal data that we hold about you. Please note that there are exceptions to this right, so that access may be denied if, for example, making the information available to you would reveal personal data about another person, or if we are legally prevented from disclosing such information. You are entitled to see the personal data held about you. If you wish to do this, please contact us using the contact details provided below.

Accuracy: We aim to keep your personal data accurate, current, and complete. We encourage you to contact us using the contact details provided below to let us know if any of your personal data is not accurate or changed so that we can keep your personal data up-to-date.

Objecting: In certain circumstances, you also have the right to object to the processing of your personal data and to ask us to block, erase and restrict your personal data. If you would like us to stop using your personal data, please contact us using the contact details provided below.

Porting: You have the right to request that some of your personal data is provided to you, or another data controller, in a commonly used, machine-readable format.

Erasure: You have the right to erasure your personal data when the personal data are no longer necessary for the purposes for which they were collected, or when, among other cases, your personal data have been unlawfully processed.

Complaints: If you believe that your data protection rights may have been breached, you have the right to lodge a complaint with the applicable supervisory authority or to seek a remedy through the courts.

Please note that there are exceptions to these rights, if, for example, we are under a legal obligation to continue to process your personal data.

You can exercise any of your rights by sending us an email to info@bigboxagency.com .

How Long We Keep Your Personal Data

We will retain your personal data for as long as we believe it necessary or desirable to fulfill our business purposes or to comply with applicable law, audit requirements, regulatory requests or orders from competent courts.

What Cookies Will Be Used on the Website?

We use cookies (small files placed on website users’ hard drives) that help us provide you with a high-quality experience when you browse the Website and also allow us to improve our services. Generally, there are the following categories of cookies:

Functional Cookies: Some cookies are essential for the operation of the website. For example, some cookies ensure the users can access the website. If a user opts to disable these cookies, the user may not be able to access all of the content of the website.

Google Analytics: We use Google Analytics to understand how visitors engage with our site or with our app. This means that when you visit our website or our app, your browser or phone automatically sends certain information to Google. This includes, for example, the web address of the page that you're visiting and your IP address. You will find the details of how the Google technology collects and processes data following this link: https://policies.google.com/technologies/partner-sites?hl=en-GB

You are always free to decline cookies, although doing so may interfere with your use of the website. Although the configuration of these options is different in each browser, it is usual to make the configuration of the cookies in the menu “Preferences” or “Tools” of your browser.

You can access to more detailed information about the configuration of cookies in your browser by checking the “Help” menu.

Both the Web and the App can include links to other sites (such as Facebook, Twitter, Instagram, Pinterest, LinkedIn, Youtube, Vimeo, among others). These sites can operate independently from us. These sites may have their own privacy policies, so we recommend you insistently read them when you visit them. To the extent in which any sites with links you visit is not of our property or under our control, we are not responsible for such sites content, its use or its privacy practice.

Changes to our Privacy Policy

Any changes we may make to our Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Policy.

Contact Details

Questions, comments and requests regarding this Policy are welcomed and should be addressed to info@bigboxagency.com